FAQ

Frequently Asked Questions (FAQ)

What is the delivery time for my order?

Delivery times vary by province:

  • Quebec and Ontario: Your order will be delivered within one week
  • Other provinces: Delivery time is 4 to 10 business days
Where are you located?

We are a small family business located in Quebec.

I forgot someone/an ornament, how can I add to an existing order?

Use the following link which will add the "combine" promo code to your cart: https://ornemoi.ca/discount/combine. You won't have to pay additional shipping fees and we will combine your orders.

The COMBINE promo code should be used only if you already have an order in progress that has not yet been shipped, and you want to add items to that existing order to avoid paying shipping fees twice.

If you use this code, you must send us a message right away to let us know that you are adding items to an existing order.

⚠️ If the promo code is used without an active order in progress, the new order will be automatically canceled.

Thank you for your understanding!